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 - Worst ice-cream maker ever!!! Horrible customer serviceI got this machine as a gift. I had no interest in ever using it but kept it just in case. I finally opened it and decided to try to make some gourmet ice-cream. I was annoyed that I had to freeze the bowl over-night but it was no big deal. I froze the bowl and made the ice-cream base. I was all set to make the ice-cream but the parts didn't fit together right. I kept going over the directions to make sure I was doing things right and I was... The parts were just not fitting together. Several family members tried and failed. I tried making the ice-cream by holding the pieces in place but of course, the ice-cream was no good. I contacted the customer service # on the manual and after being on the phone for 1/2 hr, they said they would send out replacement parts. A couple of weeks later, I received 2 of the plastic pieces but they still didn't fit together right. I called the number again to explain the situation and inquire why a bowl was not sent as they stated they would, they said the bowl was a $40.00 piece and they would not send one. I asked to speak to a supervisor and was placed on hold for 45 minutes. No one ever came to the phone. I don't know what to do with this machine now. It's defective and the maker is refusing to make things right. Terrible customer service and product!! I will NEVER purchase a Cuisinart product! Rating:  - Get this machine!!!!! I just got this machine and made the strawberry ice cream recipe that came with it. Ben and Jerry, eat your heart out. This is so easy there's no reason to ever eat store bought ice cream again. No locust bean gum, no artificial color, no preservatives - and you can make it with organic ingredients if you want. The ice cream tastes awesome, and I would recommend this machine to anyone, especially those who cannot use a hand crank machine, or don't want the fuss and muss of using salt. Rating:  - Good buy for a reasonable priceI was planning to buy this ice cream maker earlier this year until I earned enough employee incentive points at work to get a free one ^_^. But since I received it, I've been making new batches of ice cream on a weekly basis (my boyfriend can be blamed for this weekly assignment). The only problem I can see with this machine is that the ice cream will not get cold or creamy enough as it's churning during its 25-30 minute duration. This caused my first batch to be a bit runny and moist (even though I froze the container for 48 hours or as indicated in the manual). Lessoned learned by the next batch. Instead, I froze the container as I did before as directed in the manual and after making the ice cream mixture I put it in the freezer for about 15-20 minutes. This added prep-step helps the mixture be at a cooler level and give it the ice cream consistency that you would get from the store-bought version (note - if you have time on your hands, you can chill the mixture in the refrigerator 4 hours to overnight). Plus, as the motor is running for almost 30 minutes, the machine is heating up and warming up the container---you want the container to be at its coldest as possible and the mixture cold but not frozen to get the right consistency. The results have been great ever since. Rating: - Cuisinart Ice Cream MakerRecommended by a friend; it's everything she said it would be. Simple and quick to use. I found that the container freezes extremely well after several hours, though other reviews said to leave it in for 2 days. I found it not necessary. Don't know if it's due to my freezer - I have a SubZero. Recipes are excellent. Extremely satisfied with the product and highly recommend it. Rating: - soup or ice cream?What a dissapointment. I invited over a group of kids for an ice cream party. I followed the directions EXACTLY and used the recipe that came with the directions for vanilla ice cream. After 30 minutes it was as runny as when I first started. I put it in the freezer for an hour after that and it still wasn't frozen. I will return this unit to the store and get the traditional ice and rock salt type.
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