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 - Customer Service Rocks!!!!I recently received this as a gift for the birth of my new daughter. I had purchased the keepsake box for my other daughter and was so happy with the results that I was excited get another one. I followed all the directions and was able to easily make an impression of my newborn's foot. Well, as it was drying my 2 year old found it and broke it into a gazillion pieces. I was devastated and thought I would have to buy an entire new kit. I decided to give customer service a shot to see if i could buy replacement clay and was told that they would send replacement clay out to me immediately, FREE OF CHARGE!!! Can you believe it!!! It was even my fault. Needless to say I will continue to buy from this company and will rave to all my friends about them! THANKS PEARHEAD!!!! Rating: - So Easy!!This product is so easy to use. The plaster is already prepared and ready to use out of the package. There is really nothing to set up, so there's no wasted time. The plaster stays wet long enough to redo the footprints as necessary. It looks great when put together. Rating: - Please call if you have problemsHello, I am a customer service representative for Pearhead, Inc. and I recently read through the comments regarding our Babyprints kits. I'm glad to see all of the nice comments, but more importantly I appreciate the comments from those who seemed to have had a problem with the product. We have taken steps to correct these problems through improved instructions and quality control. However, I urge anyone who is having a problem with any of our products to contact us at service@pearhead.com as we will be happy to assist you in anyway. We are confident that every customer will get a finished kit that they will love forever. Sincerely, Pearhead Customer Service Rating:  - Much Better...This was the best impression kit that I have ever used. The frame is beautiful and the mats are good quality. The best part is the molding compound... It's not sticky! You don't have to wet it down! Minimal clean up. The only reason that I didn't give this set 5 stars is that I think that (...)price tag is just a little too high. Rating: - Wonderful keepsakeI read the other reviews of this product before ordering it and before attempting to make the foot casting. The material for casting is great - it's like a lightweight foam material that is already mixed and ready to go (Another kit a friend bought me required you to mix ingredients). The material in this Babyprints kit stays moist so you can re-do footprints until you get them right. And I completely bypassed the adhesive included in the kit and instead used a hot glue gun to mount the footprint in the frame. Also, I don't think it mentions this in the product description, but included in the kit are 3 mats - 2 have 5x7 cut-outs and one is for a 4x6. It's nice because you have more options on picture sizes. I actually ended up using the 4x6 for the footprint side because it displays it really nicely.
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