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 - Worked great for awhile - then broke, don't know whenBought the 40 pint unit in January, 2007. Hooked it up for continuous drainage after checking that it worked. Don't know when it stopped working. Probably right about the time the year warranty was up. The unit continued to operate - just stopped dehumidifying. I have seen that complaint here before. So check the drainage hose often. Hopefully you'll find it broke before the warranty expires. Same experience with customer service - I can pay to send it in and pay to get it back and pay for them to fix it. By the time I did that, might as well just buy a new unit. I won't be buying any Soleus products ever again. Rating:  - A Great Buy!The Soleus Dehumidifier is fabulous: light-weight, effective, and runs so quietly it is hard to tell it is in the room. Most importantly, it has virtually eliminated the humidity issues in the basement within a short time after installation. Great value, great unit, I highly recommend. Rating:  - Worked great... for a whileThis unit was very quiet. You can sit in the same room a read or watch TV with no distraction. The fan runs continuously so you don't know when it's really taking water out of the air. This is only a problem if you'd like to turn it off during the winter to save energy. The Kill-a-watt said it was using 330w when running. Pretty darn good. Now the bad. After about 2 years it stopped removing water from the air. The cooling system had apparently stopped working. Most dehumidifiers on the market have a 5 year warranty on the compressor/cooling system. The Soleus only has 1 year on everything. I guess they figured out how long it'll usually last without problems. I was really sold on this unit until it quit. Doubt that I'll buy another one from this company unless they improve their warranty. Rating: - Excellent ChoiceWe have only had the humidifier for a month, but what a vast improvement over our old one! This unit is very quiet and functions extremely well. It's also not too heavy to move around, and is attractive. Highly recommended. Rating: - BEWARE OF CUSTOMER SUPPORT!This product worked well, until it stopped working. I used it for a couple of years, then it stopped functioning. I attempted to contact customer support to get it repaired, and was very disappointing with the results. Not only will they not give you any information on how you might get it repaired locally, the only repair option available is for you, the customer, to ship this heavy item to their southern California address. Believing that getting it fixed would still be cheaper than a new unit (and environmentally better) I shipped it via UPS, which costed $40. After about a week, I get a call from their customer service saying the unit was unrepairable. No explanation, no description of the problem. Of course I left it with them instead of losing more money. Yes, the unit worked well, but I will NEVER PURCHASE ANYTHING AGAIN FROM THIS MANUFACTURER. THEIR CUSTOMER SUPPORT IS TERRIBLE! Pay the extra money and buy a product you can get fixed.
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