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 - Position of the detachable bottom stand is CRUCIAL If you look on the back of the phone, the stand portion on the back of the phone can be detached and reversed. It is marked "THIS END UP FOR WALL USE" on one side, and marked "THIS END UP FOR DESK USE" on the other side. Correct placement of this detachable piece is crucial to provide the proper inclination for the handset to fit securely on the cradle. (i.e. for desktop use, the detachable stand covers the battery compartments and will look like the product picture shown on Amazon; for wallmount use, the detachable stand covers the model# & barcode sticker areas). When this is done, there is absolutely no chance of leaving the handset off hook since gravity pulls the handset down snugly on the base. It is also quite difficult to bump the handset off the base in these positions - it fits very securely on the hook. I'm 100% sure that the complaints regarding the "bad angle" for wall-mounting were due to the detachable bottom piece being mistakenly inserted in the "desktop" position, and that the complaints about the handset sliding off the hook when placed on a desk were due to the detachable bottom piece being mistakenly inserted in the "wall-mount" position. Rating:  - GE Big Button phoneA tremendous help! My problems were solved with this phone's large, lighted caller ID screen. All other components of the phone are fine, but the Caller ID screen is great! Rating:  - Very disappointedGot this phone and was good for first 2-3 months. Then mouthpiece became inactive meaning others could not hear me talking. Talked to Thompson (the manufacturer for GE) and sent the phone, receipt etc per their instructions. 3 months up and still no action from from Thompson. Amazon was kind enough to intervene and refund me the full amount. I am trying to avoid GE phones if Thompson is the manufacturer. Rating: - Great PhoneAs far as I'm concerned this phone has it all. Backlit display, large legible buttons, great speakerphone, 13 number storage. Just what I was looking for. For the price it can't be beat. May buy another one soon. Rating: - Big button phoneWe really like the large numbers. However, we have it hanging on the wall and it is not very stable. We also had to get a longer cord for it.
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