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 - Great product, great customer service!I am a little puzzled by the most recent reviews of these Born Free bottles. I have had no problems at all with the bottle leaking except if I didn't screw the cap on well (although be careful not to screw the cap on TOO tightly - if you do that you can close off the venting system) While the 5 piece system is more effort to clean, it's well worth it as the venting system is superior to other bottles that we have used. With regards to customer service, I contacted them last week via the form on their website (www.newbornfree.com) and received a response the next business day. The response was friendly and very informative and when the information provided did not solve my problem, they promptly mailed out replacement parts for me at no-cost. To be honest, I was a little shocked at how GREAT their customer service was - in a day and age of automated responses or outsourced customer service, this was a refreshing change! Needless to say, we're going to buy the next level of nipples and move up to their 9 oz bottles when the time comes! Rating:  - Leaks like crazy and has annoying extra partsThese bottles, which are obviously selling well because of the Bisphenol-A issues, leak like crazy. All you have to do is tip the bottle sideways and the milk comes gushing out like crazy. Makes a huge and annoying sticky mess. My advice, if you must absolutely have these, is to use the Avent nipples on these bottles. They fit and they don't leak at all, even upside-down. The silicone nipple is not implicated in the Bisphenol problems. The Born Free bottles also have a silicone gasket and a plastic insert, making cleaning and filling the bottles very frustrating and unnecessarily complex. I am hoping someone else comes up with a better BSA-free bottle because these are just not working for me. Rating: - Potentially dangerous...and worst customer service EVER!I happily bought six of the larger BornFree bottles from Amazon, since I was looking for BPA-free products. The bottles morphed into unrecognizable white and crystallized blobs, one after the other (I stopped using them when this happened with the third one). They all started out with a small white mark near the mouth of the bottle, and did the bizarre morphing thing soon afterwards. I had the bottles in the microwave sterilizer with othrs (Dr. Brown and Avent), none one of which had any problems. I would love to post a photo of the blob because I am convinced that anything that could turn into THAT cannot be good for my baby. I would make the same case for any BornFree product. The worst was that I could not get a response from the company. I wrote emails, I spoke to one of their customer service reps, wrote more emails...and nothing came of any of it. I then reported to the Better Business Bureau in their region (Louisiana), which wrote me back several weeks later to say that THEY had not gotten any response from the company either. My daughter is the most precious thing in the world to me...would I trust her well-being to a company that produces a flawed product and THEN refuses to respond to legitimate concerns, even from the Better Business Bureau? HECK, NO! I would urge everyone to take care before buying this bottle. Rating: - Works for our newborn!We tried these after our daughter didn't like/couldn't get good suction with Adiri bottles. She is a month old, and so far, these bottles are great. No leaks, no nipple confusion (which was a big concern of mine), no more burp up/gas than when I breast feed her directly (as opposed to expressing milk so my husband can feed her a bottle). Very expensive, but actually cheaper than the Adiri bottles. If you are concerned about bpa and can afford the high price, then these bottles are great! I strongly recommend them. Rating: - these bottles are greatI bought these bottles for my 3rd child after using Advent for the first two. Although expensive, these bottles work great. My son can drink the whole bottle without me having to stop in-between to burp him. He took to them very quickly after being breastfed for the first 5 mos of his life. I had read in some reviews that people had their bottles break when dropped but I have not had this problem, even after dropping one on our driveway. I would highly recommend these bottles.
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