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 - garbage in garbage outThis was my first time using trend micro. I had used Norton and zone alarm in the past. Well I loaded this onto my laptop which runs xp and I immediately had problems with I.E constantly crashing and slow load ups. It seemed that trend could almost never find itself. I also experienced long times to run a virus scan a little over 3 hours for a 40 gig hard drive. I contacted trend and they sugguested I take off the version I loaded and try the latest build. I did that, still major problems, they said try changing the internet connection from wireless to networked. I did that I.E only crashed 2 out of 4 times now! It was still very slow. I could make breakfast before I could log onto the internet. Trend then told me I didnt have enough memory (I have almost a gig on this laptop) so I decided to yank it off the machine, that took a while too because when I tried to remove it it kept trying to update itself causing it not to be able to be removed. Finaly I was able to remove it and get it off my laptop, what a difference! I think I will now try NOD 32. I didnt mind zone alarm except it constantly went into scan mode, the good thing I liked about zone alarm was the firewall-trends is not that great, zone would tell you when programs are trying to get out and what they are-trend just blocks them period. It blocked a blue tooth device I was using so I couldnt download pictures from a cell phone. I had to reinstall the blue tooth and re-pair in order to get it to work again. like I said garbage in (when I installed trend) and Garbage out (when I took it off) The one star is only becuase customer service did respond to my questions. Rating: - No longer a good choiceA few years ago when I started using PC-Cillin it was great. There is something terribly wrong in the new product (2008) version that causes it not to update on my PC. I have reinstalled per customer support directions 3 times. They finally got me to "level 2 support", and then immediately stopped replying to my requests for help. So not only is the product broken, but they refuse to offer the customer support they promise. I have tried over 2 months to fix this, it's insane. Worse, I have contacted them 4 times (sending them diagnostic data they requested) and they won't reply at all. EXTREMELY BAD CUSTOMER SERVICE. I don't know who to recommend, but this is definitely not a good option anymore. Rating:  - Ease of useBeen using this product for the past 3 years. Much more user friendly than Norton and McAfee - both of which I have used. And, unlike Norton or McAfee, it does not screw up your computer with the updates. Rating:  - No longer a fanI've been happy with TMIS for several years, but no longer. TMIS 2008 slowed my system conspicuously. The spam filter in TMIS 2008 caused Outlook Express to crash several times a day, and neither tech support nor a clean reinstall cured the problem. I downgraded to TMIS 2007 but couldn't use the 2008 license number. The 2008 upgrade attempt was a timesink, and I'll try a different brand next year. Rating: - Easy for MomI found this product easy to install and maintain. My 81-year old mother has put up with various rebated security products I have installed on her computer and she likes this one the best. Low maintenance, and seems to provide adequate protection. Besides - viruses have become mundane - basic protection works. Phishing and spearphishing are the wave of the future. Crooks and swindlers are making their money the old-fashioned way - by cheating people.
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