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 - Unethical business practices - 00 StarsIntuit products have always been very poorly designed. They are convoluted and hard to navigate. Recently they removed their update program so now you have to purchase the entire product every year just to keep up with their enhancements...the only problem is that they barely enhance the product ever. They make minor superficial changes that don't really help the user. The BIGGEST problem with Quick Books is that if you don't keep buying the new version THEY SHUT OFF YOUR ABILITY TO DOWNLOAD BANK TRANSACTIONS. This is an unethical and deceiving practice since they are not even the ones providing the service (it is your bank that makes your statements available over the Internet, not Intuit). I own a small business and there is no way that we can afford to buy a new version every year. Read the fine print...and stay away from Intuit products unless you want to shell out hundreds of dollars EVERY year for a mediocre product. Rating: - Major DisappointmentNeeded bookkeeping program for my small business. Quick Books a no brainer, right? Wrong. Running fully patched Vista and Office 2000 on a new PC. Impossible to import client lists from Outlook portion of Office, an important reason for purchasing Quick Books. Paid extra $30/month for "Support." Polite but completely incompetent. Spent hours redoing the same program loading and fiddling with one tech after another. Getting the same error message. "Oh, we must research this and will get right back to you." Wait a week, no one gets back, email and calls go back and forth, another tech does the same fiddling, same "research," then no reply. Each tech, despite firm verbal assurances full notes are being made, is unaware of the recurring error message they were supposed to be researching. One of the techs I dealt with earlier responds to yet another email, assigned yet another "case #" and wants to repeat the same fiddling. When I object the tech instead gets control of my computer via an adobe software product and, within 30 minutes, completely corrupts my outlook system to the point I can't even reload the software successfully. Major headache. My advise, if you purchase Quick Books and it doesn't load perfectly and work right out of the box for you, return it. Tech support is a nightmare of polite incompetence. Rating:  - Very pleasedI am very pleased with the QuickBooks 2008 that I purchased. The package came quickly and was exactly what I ordered. Thank you! Rating:  - Quickbooks - Good, but could be betterI have used quickbooks for our business the past 3 years. I love the program. It doesn't really take that long to load and I have never had a problem backing up or restoring my files. It is well organized. My version still happens to be Quickbooks Pro 2006. I'm waiting for a few changes and then I'll upgrade. It maintains my customers, vendors, and checking better than I could ever do on paper - I have tried paper. I still have to keep a log for fast reference and I do that with Microsoft Word. This is where I keep a list of every purchase order and invoice next to each customer, plus the status of their order. Quickbooks, unless I haven't found it yet, doesn't allow you to mark customers shipping status - pending, in transit, at warehouse for pick-up, etc. Our customer service department has to know when a customer emails or calls how to locate this information quickly. Overall, this program keeps me from losing customers. I love it and can't wait for them to upgrade it to suit my company needs. Rating: - What else is there?Simply put this is a MUST HAVE for any business. Turns headaches into time to hit the golf course.
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